Frequently Asked Questions
If you have a question, we may have an answer
We totally get it. Outsourcing your coveted tasks is a HUGE commitment. Since our thing is making your life easier and giving you the ultimate peace of mind, we put together the most commonly asked questions. If you’re sold after you read this, then we should definitely communicate.
1. What is Velia's Virtual Solutions?
Velia's Virtual Solutions provides virtual assistant support for your business as well as your personal life. One of our assistants will be dedicated to you at a portion of the cost of hiring an additional employee. This will save you time and money. We are committed to offering a fantastic and completely affordable client experience. Our passion is to help businesses and busy professionals succeed without breaking their bank. We hope that we can help you with those tedious tasks and give you extra time to do more meaningful things with your day and time.
2. Why should I use Velia's Virtual Solutions?
Velia's offers virtual assistant support for your business and personal needs. If you are finding it difficult to keep up with tasks that are taking too much of your time, or just need an extra set of hands to grow your business, we can help! One of Velia's dedicated assistants will provide you the knowledge and willingness you need to help manage a busy lifestyle.
3. How do we get started?
First, we will jump on a short phone consultation with you to discuss needs and specifics about your situation. Common discussion topics include which tasks you want us to complete, how many hours are needed, and how to get the best out of the relationship. We will then begin arranging a customized solution. As a last step before starting, we will conduct a group conference call with both you and your new assistant to begin building a great working relationship and understanding of expectations.
4. Where will my assistant be located?
Our college-educated, experienced online assistants are located in various locations in the United States. Our supervisor is available to discuss feedback help with anything you need.
5. What is your hiring process for your assistants?
We have a thorough hiring and screening process includes multiple rounds of interviews, criminal background checks and a trial in-house work period to train and gain a greater understanding of strengths.
6. What are the prices?
We have different pricing for each type of service since the demand for certain tasks are greater. In the event that you need a variety of different services, we can quote you accordingly to give you the best deal possible.
One of our assistants will be dedicated to you at a fraction of the cost of hiring an additional employee, which saves you both time and money.
Please contact us for a quote.
7. Can my assistant handle scheduling?
Absolutely. Your assistant can coordinate meetings, schedule appointments, and manage your calendar with ease!
8. Can my assistant make and receive phone calls for me?
We are happy to make and receive any calls you need. We simply encourage proper instruction and initial monitoring to ensure it’s what you’re looking for.
9. Can my assistant keep my inbox organized?
Yes Indeed they sure can! Delegating your email inbox to your assistant on your behalf is a great way to stay on top of email and keep your inbox tidy.
10. Can my assistant edit and format a presentation or any other important document for me?
Yes they sure can! Our assistants are highly proficient in Microsoft Office suite and Google Suite. We can format and edit personal or business presentations with your provided content, images and detailed instructions.
11. Can my assistant work with specialized software?
All of our assistants go through a rigorous process to ensure they can best serve you from the start. While we do not offer specific training for specialized software, our assistants are more than happy to learn if you are able to provide instruction.
12. Can my assistant do design, video or audio work?
While we try to ACCOMMODATE most requests and tasks, for extremely technical tasks it may be best to have your assistant do some research and find a specialist for those needs.
13. Can my assistant work on the weekend or at night?
While we do work during typical business hours (8am-7pm), we do allow flexibility. We can tailor the schedule to meet your specific needs. This just has to be established during contract signing.
14. Will my assistant be working on holidays?
Velia's observes the ten major holidays below.
Your assistant will be spending time with friends and family during these days:
Easter
Memorial Day
4th of July
Labor Day
Day before Thanksgiving
Thanksgiving
Friday after Thanksgiving
Day before Christmas Eve
Christmas Eve
Christmas Day
Day before New Year’s Eve
New Year's Eve
New Year’s Day
15. How do payments work?
Payment is due in full upon signing the contract. thereon after, Payments are processed monthly in a safe and simple manner through our secure payment processor. We currently use Stripe. It is imperative that payments are made to avoid service interruption.